Shipping Policy

Shipping Policy for Koral Australia

All orders are processed within 1 to 2 business days (excluding weekends and holidays) via Australian Post after receiving your order confirmation email. You will receive another notification when your order has shipped. The following shipping methods and rates are currently available.

Domestic:

Delivery time is approximately of 2 - 5 business days. Delivery times are based on the day your order was placed and there can be a two-day delay over weekends or major holidays. $12 for shipping for all orders under $150.

Standard (Australia Post eParcel):

$12 (Free Shipping for all orders over AU$149)
2 – 5 business days

Express (Australia Post Express):

$15
2 – 3 business days

DHL International Express:

$30 (New Zealand only) 1 – 2 days from date of dispatch. Remote locations may take up to 2 business days longer. KORAL is not responsible for any delays caused by Australia Post. Please note that we do not cover the cost of shipping on any returns.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at orders@koral.au with your name and order number, and we will look into it for you.

Change of delivery address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. For any changes please contact us immediately on orders@koral.au. However, consider that Customer service might take a few hours to reply and might not change your order straight away.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy. In order to cancel the order, please contact us orders@koral.au

Parcels damaged in transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact the courier immediately and then our customer service. We are happy to replace a damaged item if it is returned back to us.

Product shortage

If we have a shortage of any particular product you may have ordered we will contact you with alternative colours, sizes or styles. If none of the alternatives offered is acceptable we will give you an anticipated delivery date for the out of stock items to arrive with you, if this is unacceptable we will send you an e-mail to confirm cancellation of the order and a full refund will be credited to your Credit/Debit Card